ShippingFlat rate shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact me directly.
ReturnsAll returns require a receipt.
Thread returns are limited to 30 days after purchase for store credit only. Items must be unused, still have original packaging and be in good condition for
re-sale. Fiber on spools, cards and pull skeins, such as floss and tapestry wool, are not returnable. Custom canvases are not returnable. Special orders are not returnable. Trunk show canvases and discounted canvases are not returnable.
For online returns customers are responsible for return package shipping. If the item came damaged in the mail please send photos and contact me within 24 hours of delivery.
PrivacyPersonal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.
Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point.
If you have any questions regarding the information collected or anything else feel free to contact me.